How It Works | Privacy Policy

How Instant Service Automation Works

Instant Service Automation is designed to help dental practices recover missed calls by automatically sending compliant follow-up text messages to patients who initiate contact with the office.

1. Patient Initiates Contact

The process begins when a patient calls a participating dental practice. Messages are only sent in response to inbound phone calls initiated by the patient.

2. Missed or Unanswered Call Detection

If the call is missed, not answered, or disconnected before completion, the system identifies the interaction as a missed opportunity and prepares a follow-up response.

3. Two-Way Communication

Patients may reply directly to the message to continue communication with the dental practice. Message frequency varies depending on patient interaction.

3. Automates SMS Follow-Up

A transactional SMS message is automatically sent on behalf of the dental practice to reconnect with the patient regarding their inquiry.

Messages are strictly transactional and are not promotional or marketing in natur

Messaging Compliacnce

Messages are sent only in response to inbound calls initiated by the patient.
Message frequency varies based on call activity.
Message and data rates may apply.
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